Terms and Conditions & cancellation policy

Spoo-Design - Sandra Lange
Am Sommersberg 2
29308 Winsen (All)
VAT ID. DE343004329

Terms and Conditions (GTC)

1 General - Scope

1.1 These terms and conditions apply to all current and future business relationships between us and our customers.

1.2 Consumers i. S. d. Terms and conditions are natural persons with whom we enter into a business relationship without a commercial or independent professional activity being attributed to them. Entrepreneur i. S. d. Terms and conditions are natural or legal persons or legal partnerships with whom we enter into business relationships and who act in the exercise of a commercial or independent professional activity. Customer i. S. d. Terms and conditions are both consumers and entrepreneurs.

2 contract

2.1 The online presentation of our range does not constitute a binding contract offer. By sending an order to us, the customer is submitting a binding offer. We reserve the right to freely decide whether to accept this offer.

2.2 Orders are deemed to have been accepted when delivery and / or invoicing is made to the customer and / or when the order is confirmed to the customer in writing. If an offer from a customer is not accepted, this will be communicated immediately.

3 Terms of Payment - Shipping

3.1 For deliveries to the EU, the statutory (German) sales tax is included in the price. In the case of cross-border deliveries, you may have to pay additional taxes and / or duties (e.g. customs duties) in individual cases, but not to the seller, but to the customs or tax authorities responsible there.

3.2 Please refer to the information on the article for the shipping costs and delivery times. The dispatch is usually carried out immediately, but no later than one week after receipt of payment.

3.3 There are various options for payment in the shopping cart system (including PayPal, credit card, AmazonPay). See also right here.

3.4 The customer only has the right to offset if his counterclaims have been legally established, are undisputed or have been recognized by me. The customer can only exercise a right of retention if his counterclaim is based on the same contractual relationship.

4 Liability - Warranty - Transfer of Risk

4.1 Limitation of Liability - The seller's liability for slightly negligent breaches of duty is excluded, provided there are no significant contractual obligations (obligations the fulfillment of which enables the proper execution of the contract, the violation of which jeopardizes the achievement of the purpose of the contract and which you as the customer regularly trust to be observed), damages from injury to life, limb or health, guarantees for the quality of the object of purchase or claims under the Product Liability Act are affected. This also applies to corresponding breaches of duty by the vicarious agents of the seller.

Liability is limited to the damage that is typical for the contract.

For intent and gross negligence, the limitation of liability does not apply.

4.2 As a consumer, you are requested to check the goods for completeness, obvious defects and transport damage immediately upon delivery and to notify the seller and the carrier of any complaints as soon as possible. Your warranty claims remain unaffected.

4.3 If you are a consumer, the risk of accidental loss and accidental deterioration of the item sold during shipment is only transferred to you when the goods are handed over, regardless of whether the shipment is insured or uninsured.

4.4. In the case of entrepreneurs, the risk of accidental loss and accidental deterioration of the goods is transferred to the entrepreneur upon delivery of the goods to the freight forwarder, the carrier or the person or institution otherwise assigned to carry out the shipment.

4.5 The transfer is the same if the customer is in default of acceptance.

5 Final Provisions

5.1 The law of the Federal Republic of Germany applies. The provisions of the UN sales law do not apply. The relevant language for the conclusion of the contract and the entire contractual relationship is German.

5.2 If the customer is a merchant or a legal person under public law, the exclusive place of jurisdiction for all disputes arising from this contract is our place of business. The same applies if the customer does not have a general place of jurisdiction in Germany or if their domicile or habitual abode are not known at the time the action is brought.

5.3 Should individual provisions of the contract with the customer, including these general terms and conditions, be or become ineffective in whole or in part, this shall not affect the validity of the remaining provisions.

Cancellation Policy

Cancellation Policy
You have the right to withdraw from this contract within fourteen days without the need to state any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right, you have to (Sandra Lange, Am Sommersberg 2, 29308 Winsen/All, info@spoo-design.de) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, but this is not mandatory (you can find the form here: Click ).
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment.
We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.
They bear the direct costs of returning the goods.

EU platform for online dispute resolution:
The EU Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be found under https://ec.europa.eu/consumers/odr is callable.
We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.